Terms & Conditions
Your meal with the Canteen
All food is cooked fresh to order, so please allow around 60 minutes for delivery. If you would like to reheat any of your dishes, please use the paper tubs provided, which are microwave safe. Don’t forget to remove the lids first!
Our packaging is sourced especially to be fully recyclable or compostable – all except for the tin foil! Pop it in your recycling, or put it on your compost heap – it is made of plant fibres and will not release any toxins.
We aim to delight you every time you order with us. If you are not satisfied with your meal for any reason, please call us on 01273 900 383 or email firstname.lastname@example.org and we will always endeavour to put things right.
Ownership of Rights
The trademarks and logos displayed on the web site and any other marketing materials include registered and non registered trademarks of The Chilli Pickle Ltd. Nothing on the Web sites or any other marketing materials with the name The Chilli Pickle or the Chilli Pickle Canteen including use of The Chilli Pickle or the Chilli Pickle Canteen as a keyword for website optimisation may be constructed as granting any licence or right to use any of the trademarks without the prior written permission of The Chilli Pickle Ltd. Any use of trademarks or any other content on the Web sites is strictly prohibited.
This page sets out the terms and conditions (“Website Terms”) on which we, The Chilli Pickle Ltd, provide our services through our website (“Website”). Please read these Website Terms carefully before ordering any products from our Website, as your purchase of any products offered on the Website is subject to these Website Terms. You should understand that by ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. These terms and conditions were last updated on January 7, 2013.
We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our website, whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).
Please tick the checkbox confirming that you accept these Website Terms. Please understand that if you refuse to accept these Website Terms, you will not be able to order any products from our Website.
1. INTRODUCTION AND OUR ROLE
1.1 THE CHILLI PICKLE is a company registered in England and Wales with registered company number 06319993, whose registered office is at Cornelius House, 178-180 Church Road, Hove, East Sussex, BN3 2DJ.
1.2 THE CHILLI PICKLE’S VAT number is 925831611.
1.3 The Chilli Pickle Canteen website provides a way for you to communicate your orders for delivery to THE CHILLI PICKLE.
1.4 If your order is taking longer than expected or you have any other problems with your order you can contact us by telephone on the number shown on this Website.
1.5 We are committed to providing you with an outstanding possible delivery service and customer experience. However, in the event that you are dissatisfied with the quality of food ordered through this Website, subject to the discretion of management and paragraph 3.3 below, THE CHILLI PICKLE will provide a refund to a maximum amount equivalent to the value of the original order.
1.6 You may access some areas of this Website without making an order, and registering your details with us. Most areas of this Website are open to everyone.
1.7 By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you must leave this Website immediately.
1.8 THE CHILLI PICKLE may revise these Website Terms at any time. You should check this Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you order products from us.
1.9 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
2. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
2.1 Once you have selected your order from the menu you will be given the opportunity to submit your order by clicking on the “place my order now”, “proceed”, or similar button. Please note it is important that you check the information that you enter and correct any errors before clicking on this button since once you click on this input errors cannot be corrected.
2.2 If at any time prior to you clicking on the “place my order now”, “proceed”, or similar button, you decide that you do not wish to proceed with your order, you should close the application window.
2.3 On receipt of your order, THE CHILLI PICKLE will begin processing your order and we will send you notification by email that your order has been received and that is being prepared.
2.4 You will then be transferred to the website of our payment providers Worldpay, where you can make a payment with most major credit or debit cards.
2.5 Where any payment you make is not authorised you will be returned to the previous page on the website and we shall not be obliged to provide the services.
2.6 Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order.
2.6 Please note that from time to time there may be delays with processing payments and transactions; on occasion this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit card.
3. PRICE AND PAYMENT
3.1 Prices will be as quoted on this Website.
3.2 It is always possible that some of the menu items may be incorrectly priced. If the correct price for an order is higher than the price stated on the Website THE CHILLI PICKLE will normally contact you before the order in question is dispatched. THE CHILLI PICKLE is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
3.3 Payment for all orders must be by credit or debit card as stated on this Website.
3.4 Please note that from time to time there may be delays with processing payments and transactions; on occasion this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit card.
4.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:
4.1.1 Unless otherwise stated, the copyright and other intellectual property rights in this Website and in material published on it (including without limitation photographs and graphical images) are owned by THE CHILLI PICKLE or THE CHILLI PICKLE’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from this Website other than in accordance with paragraph 4.1 is prohibited.
4.1.2 You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 4.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
4.1.3 You must ensure that THE CHILLI PICKLE’s status as the authors of the material on this Website must always be acknowledged.
4.1.4 You are not allowed to use any of the materials on this Website or the Website itself for commercial purposes without obtaining a licence from THE CHILLI PICKLE to do so.
4.2 Except as stated in paragraph 4.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4.3 Any rights not expressly granted in these Website Terms are reserved.
5. SERVICE ACCESS
5.1 While THE CHILLI PICKLE tries to ensure this Website is normally available twenty four (24) hours a day, THE CHILLI PICKLE will not be liable if this Website is unavailable at any time or for any period.
5.2 Access to this Website may be suspended temporarily and without notice.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
6. VISITOR MATERIAL AND CONDUCT
6.2 You are prohibited from posting, uploading or transmitting to or from this Website any material that:
6.2.1 breaches any applicable local, national or international law;
6.2.2 is unlawful or fraudulent;
6.2.3 amounts to unauthorised advertising; or
6.2.4 contains viruses or any other harmful programs.
6.3 You may not misuse the Website (including by hacking).
6.4 Any comments or feedback that you submit through the Website must not:
6.4.1 contain any defamatory, obscene or offensive material;
6.4.2 promote violence or discrimination;
6.4.3 infringe the intellectual property rights of another person;
6.4.4 breach any legal duty owed to a third party (such as a duty of confidence);
6.4.5 promote illegal activity or invade another’s privacy;
6.4.6 give the impression that they originate from us; or
6.4.7 be used to impersonate another person or to misrepresent your affiliation with another person.
6.5 The prohibited acts listed in paragraphs 6.2 to 6.4 above are non-exhaustive. You will pay THE CHILLI PICKLE for all costs and damages which it incurs as a result of you breaching any of these restrictions.
6.6 THE CHILLI PICKLE will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of paragraph 6.2 to 6.4.
7. LINKS TO AND FROM OTHER WEBSITES
7.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. THE CHILLI PICKLE has not reviewed all of these third party websites and does not control (and is not responsible for these websites or their content or availability). THE CHILLI PICKLE does not endorse or make any representation about them, the material on them, or the results from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
7.2 You may link to this Website homepage, provided that you do so in a fair and legal way which does not damage THE CHILLI PICKLE’s reputation or take advantage of it.
7.3 You must not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by THE CHILLI PICKLE where none exists.
7.4 The website from which you link must comply with the content standards set out in these Website Terms.
7.5 THE CHILLI PICKLE has the right to withdraw the linking permission at any time.
8.1 While THE CHILLI PICKLE tries to ensure that information on this Website is correct, we do not promise it is accurate or complete. THE CHILLI PICKLE may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and THE CHILLI PICKLE makes no commitment to update that material.
8.2 THE CHILLI PICKLE provides you with access to this Website and our services on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions implied by law which but for these Website Terms might apply in relation to this Website and the services that we provide).
8.3 You are responsible for the security of your password that you used to register with this Website. Unless THE CHILLI PICKLE negligently discloses your password to a third party, THE CHILLI PICKLE will not be liable for any unauthorised transaction entered into using your name and password.
9.1 THE CHILLI PICKLE may terminate or suspend (at our absolute discretion) your right to use this Website and your use of the services immediately by notifying you in writing (including by email) if:
9.1.1 THE CHILLI PICKLE believes you have posted material in breach of paragraphs 6.2, 6.3 or 6.4 (Visitor Material and Conduct);
9.1.2 THE CHILLI PICKLE believes that you have breached paragraphs 7.2, 7.3 or 7.4 (Links to and from other websites); or
9.1.3 If you breach any other material terms of these Website Terms.
9.2 Upon termination or suspension you must immediately destroy any downloaded or printed extracts from this Website.
10.1 THE CHILLI PICKLE, and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if forseeable) in connection with our services, this Website or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on these websites.
10.2 THE CHILLI PICKLE takes full responsibility for the content of this Website and for the management of orders.
10.3 With the exception of any liability referred to in paragraph 10.3 above, THE CHILLI PICKLE’s total liability to you in relation to your use of the Website and the services that we provide including (but not limited) to liability for breach of these Website Terms and tort (including but not limited to negligence) is limited to an amount equivalent to twice the value of your order or £100, whichever is the lower.
10.4 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all associated costs.
11. GOVERNING LAW AND JURISDICTION
These Website Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.
12. ADDITIONAL TERMS
12.2 If any provision or part of a provision of these Website Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these Website Terms and the remainder of these Website Terms will apply as if the offending provision or part provision had never been agreed.
12.3 Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
12.4 You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.
12.5 The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
13. YOUR STATUS
13.1 By placing an order through our Website, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
14. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
17. ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
The Chilli Pickle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Chilli Pickle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 7, 2013.
What we collect
We may collect the following information:
- Contact information including email address
- Address information for deliveries
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to provide delivery services and improve our products and services, and in particular for the following reasons:
- Payments by credit and debit card.
- Delivery routing.
- Internal record keeping.
- Improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests.
- We will never provide your information to third parties.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Chilli Pickle Ltd, 17 Jubilee Square, Brighton BN1 1GE or email firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.